Focus on Your Core, We’ll Handle the Rest: Unleash Efficiency with SenTel Software’s Business Process Outsourcing.
Business Process Outsourcing (BPO) optimizes business performance to create value. The outsourcing industry has seen significant growth in many developing countries, such as India, leading to reduced costs and improved service quality. SenTel Software is a leading provider of Business Process Outsourcing (BPO), focusing on complex, voice, and non-voice-based customer care services. Our integrated solution approach enhances customer value through process standardization, simplification, and optimization. Services are provided from delivery centers in India and overseas.Outsourcing saves money on office space, operating materials, equipment, and resources because the outsourced workers are offsite. SenTel Software’s BPO services reduce the cost of in-house labor and help make your company as efficient as possible while saving money. Outsourcing enables non-core business functions to be effortlessly streamlined. Specialists from your BPO service provider will effectively handle those non-core functions, saving time, improving accuracy, and increasing productivity. Outsourcing to SenTel Software ensures that your employees are satisfied, motivated, and feel that all their abilities are valued, thereby creating greater workplace efficiency overall, leading to tremendous success for your business. Outsourcing business processes frees up more time and energy for your company’s core focus. You won’t need to be concerned about the performance of a payroll accountant or human resources recruitment.
By partnering with SenTel Software for your BPO needs, you can benefit from cost-effective solutions, improved service levels, and greater operational efficiency. We strive to exceed our clients’ expectations and become their trusted partner in achieving their business objectives.
Recruitment Process Outsourcing
SenTel Software has pioneered the Recruitment Process Outsourcing (RPO) Model, offering a seamless end-to-end recruitment solution outsourced to a Recruitment Services Company like SenTel Software. We empower employee recruitment across different levels and domains by providing Skilled Resources, Tools & Technologies that essentially operate as our client’s “Recruitment Department”. Our highly skilled Recruitment team manages the entire recruitment process, from gathering client requirements to onboarding candidates. Additionally, we have extensive experience in re-badging employees and transitioning their payroll to SenTel Software. Customer Service & QRC Management
In any successful and sustainable business model, delivering end-to-end customer support with prompt, accurate, and high-quality responses is crucial. SenTel Software’s Outsourcing Business Excellence model ensures our clients experience exceptional customer interactions with a high level of customer satisfaction (C-SAT). Our highly professional and skilled representatives consistently add value to each interaction, addressing and resolving customer issues across various 24/7 platforms including Inbound, Outbound, Live-Chat, E-Mail, and Social Media, among others. Technical Help Desk
IT Services and IT Solutions are at the core of SenTel Software’s Centre of Excellence. We deliver top-notch Technical Support and BPO Services to both IT and Non-IT organizations worldwide, upholding the highest quality standards. Our Technical Support BPO solutions encompass E-Mail Technical Support, Inbound and Outbound Dialer, Cloud Telephony, Chat-Bot, Omni Channel support, a Dedicated Analytics team, and enabling tools, among others. SenTel Software’s primary focus is on mitigating downtime issues, ensuring high-efficiency output, minimizing manual intervention, fostering high productivity, and gathering data points for strategic analysis at minimal cost. Finance and Accounts Outscoring
Businesses are directing their finance function towards achieving superior results by optimizing operations with necessary compliance and controls, balancing expenses with growth, reducing cash flow cycles, maximizing ROI, rationalizing IT, optimizing resources, and implementing innovative delivery models. These efforts aim to make Finance and Accounting Outsourcing (FAO) the preferred strategy for economic transformation. Human Resource Outsourcing
SenTel Software’s comprehensive Human Resources Outsourcing (HRO) practice significantly bolsters a wide range of HR services. These services are provided by a team of certified domain experts, leveraging proven transition methodologies and a commitment to operational excellence integrated with suitable technology solutions.